Moxey Health
Effective Date: November 14, 2026
Privacy Policy
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Moxey Health (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Health Information (HIPAA-Protected):
As a licensed physical therapy clinic, we collect protected health information (PHI) necessary for evaluation and treatment, including medical history, diagnoses, treatment notes, and outcomes. PHI is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable California privacy laws. Access is limited to authorized personnel only.
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our clinical services
- Evaluating and treating your condition
- Processing transactions and payments
- Communicating with you about your inquiries and appointments
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Complying with legal, insurance, and regulatory obligations
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, administrative and billing messages, and customer support communications.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
- Consent to receive text messages is not a condition of receiving care or services.
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying “STOP”
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately.
Message Frequency & Content:
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
Help & Support:
- Reply “HELP” for assistance or contact us at info@moxey.health
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
- Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
- SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers:
- In case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic and user behavior, remember your preferences, improve website functionality and user experience, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of SMS messages by replying “STOP”
- Request information on how we process your data
- Withdraw consent at any time for future communications
To exercise these rights, please contact us using the information in Section 11.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Moxey Health.
9. Children’s Privacy
Our services are not directed to children under the age of 13 without parental involvement. We do not knowingly collect personal information from children without parental consent, in accordance with the Children’s Online Privacy Protection Act (COPPA).
10. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Moxey Health
731 S Highway 101, Suite 1P
Solana Beach, CA 92075
Phone: (760) 452-0960
Email: info@moxey.health
Website: https://moxey.health
Business Hours:
Monday: 10:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 9:00 AM – 2:00 PM
Friday: 10:00 AM – 4:00 PM
Saturday: By Appointment
Sunday: Closed
By using our website and services, you consent to this Privacy Policy.